Processing at Spinbara
We process requests from Monday to Friday. Any required account and security checks must be completed before a withdrawal can be made.
Request a withdrawal of your available real-money balance directly from your cashier. We usually process requests within three working days, Monday to Friday. Additional account checks may take longer. Your bank or payment provider may then need extra time to credit the funds.
Ages 18 and over. Withdrawals are subject to account checks, wagering requirements and applicable limits.First, we review and process your request. We then transfer the money. It may take additional time for your bank or wallet to credit the funds.
We process requests from Monday to Friday. Any required account and security checks must be completed before a withdrawal can be made.
Once we have sent the money, your bank may take another three to five working days to credit it. Intermediary banks can also delay international transfers.
Your e-wallet may credit the funds shortly after we send them. Before that, we process your request and complete the required account checks.
If you request several withdrawals in succession, the processing period for the next request may begin only after the previous withdrawal is complete. Additional checks or an individual withdrawal schedule may extend the time needed. Saturdays and Sundays are not working days.
You can withdraw your available real-money balance. Bonus funds only become withdrawable after the relevant conditions have been met.
Once you have logged in, open your cashier and select Withdraw.
Choose an available withdrawal method and enter the amount. Both the method's limits and your account's daily and monthly limits apply.
Enter your payment details and confirm the request. The receiving bank or wallet account must be in your own name. Missing or incorrect details can delay or cancel a withdrawal.
Withdrawal options include cards, bank transfer, Revolut, Skrill, MiFinity, PlayID and cryptocurrencies. Available methods depend on your account. If your deposit method does not support withdrawals, you can choose another available option.
| Method | MinimumCHF | MaximumCHF |
|---|---|---|
| 15 | 3’000 | |
| 10 | 4’500 | |
| 10 | 4’500 | |
| 10 | 4’500 | |
| 10 | 2’500 | |
| 22 | 1’600 | |
| 60 | 5’400 | |
| 20 | 4’500 |
The amounts apply to each withdrawal method. Your daily and monthly account limits also apply. For cryptocurrencies, the figures are CHF equivalents; the amount in crypto depends on the exchange rate.
In addition to the payment method, your account level determines how much you can withdraw each day and month. These limits apply to CHF accounts.
| Account Level | Per DayCHF | Per MonthCHF |
|---|---|---|
| Level 1 | 500 | 7’000 |
| Level 2 | 500 | 10’000 |
| Level 3 | 800 | 12’000 |
| Level 4 | 1’000 | 15’000 |
| Level 5 | 1’500 | 20’000 |
Your level depends on your account activity and may change. You can have no more than three pending withdrawal requests at once. We may set a different amount or schedule for individual withdrawals.
Before a withdrawal, we may verify your identity, address, payment details and source of funds. Depending on the checks, we may require valid ID, proof of address, proof that you own the payment account, and bank or wallet statements.
Your ID must be valid and all documents must be clearly legible. Depending on the checks, proof of address may need to be dated within the last three or six months, and bank or wallet statements may be required for the previous one to three months. Once all requested documents have been submitted in full, verification usually takes 24 to 48 hours. Additional checks may take longer. We will contact you if we need further information.
Withdrawals to another person's bank account or wallet are not allowed. The account holder's name must match your own.
Before withdrawing, you must have wagered your deposit at least once. A minimum wagering amount of EUR 20 also applies during the calendar month in which you request the withdrawal. For CHF accounts, our support team can confirm the applicable equivalent.
If you request a withdrawal before wagering your full deposit once, we may void winnings and deduct 10% of your last deposit, subject to a minimum of EUR 0.50. For deposits made by card or bank transfer, the deduction is 15%. This wagering requirement applies even without a bonus.

Active bonuses have separate wagering requirements. With the welcome bonus, you must wager the combined deposit and bonus 35×, and free spin winnings 40×. Requesting a withdrawal while a bonus is active may result in the bonus and associated winnings being forfeited.
While your request is pending, we have not yet transferred the money. Missing documents, unmet wagering requirements or a withdrawal limit that has been reached can delay processing. If your request is still pending after three working days, we can help you confirm its status and find out which documents or details are missing.
If we have already transferred the money, your bank may still take three to five working days to credit it. If the funds have not arrived after that, we can help with the payment reference. We can also investigate a missing e-wallet credit.
Incorrect payment details, maintenance or changes at the payment provider may cause a cancellation. Our finance team will email you the reason. If you cannot find the message, including in spam, our support team can help. It is best to submit a new request only once the issue has been resolved.
Our multilingual support team is available 24/7 by live chat or email. Include the amount, request date, withdrawal method, request number and current status. A screenshot is useful if you have an error message. Do not send passwords or card security codes.
We usually process withdrawal requests within three working days, provided all required checks have been completed. A bank transfer may then take another three to five working days to arrive. Additional account checks or several consecutive withdrawals may extend the time needed.
The timing depends on your withdrawal method, required account checks and other pending withdrawals. An e-wallet may receive the funds quickly after our transfer, while a bank transfer can take another three to five working days. Another player's withdrawal time therefore may not match yours.
Our finance team processes withdrawals from Monday to Friday. Saturdays and Sundays do not count towards the three working days for processing. The subsequent transfer time depends on your bank or payment provider.
It is CHF 10 for bank transfers, Revolut, Skrill and MiFinity; CHF 15 for cards; and CHF 22 for PlayID. Bitcoin withdrawals must be worth at least CHF 60, while the minimum for other supported cryptocurrencies is CHF 20.
At Level 1, you can withdraw up to CHF 500 per day and CHF 7’000 per month. Limits increase with your account level, reaching CHF 1’500 daily and CHF 20’000 monthly at Level 5. Withdrawal method limits and any individual withdrawal schedule also apply.
You need an available real-money balance, fulfilled wagering requirements and an amount within your limits. You can have no more than three pending withdrawals. If there is a technical problem, try an up-to-date browser with pop-ups allowed or another device. If the error persists, contact support with the error message.
Usually 24 to 48 hours after all requested documents have been received in full. It can take longer if further documents or additional checks are needed. Verification may also cover your payment method and source of funds.
Yes, as long as the request is still pending. You can cancel it in the cashier under Withdrawals, or in your balance history if that option is available. If cancellation does not work, our support team can help.
Possible reasons include incorrect payment details, a receiving account in someone else's name or a problem with the payment provider. Our finance team will send you an email. If you did not receive one, we can help identify the reason.
Where possible, we send withdrawals through the same method you used to deposit. However, not all deposit methods support withdrawals. In that case, choose another available option, such as bank transfer. The receiving account must be in your name.
Bonus funds only become withdrawable real money after wagering requirements have been met and the relevant release caps applied. Requesting a withdrawal during an active bonus may result in the loss of that bonus and associated winnings. General deposit wagering requirements also apply without a bonus.
Your bank or payment provider may charge fees or currency conversion costs, and crypto transactions may incur network fees. If you have not wagered your full deposit once, we may also deduct 10% of your last deposit, with a minimum of EUR 0.50; for deposits by card or bank transfer, this rises to 15%. These deductions apply when deposit wagering requirements are unmet, not to every withdrawal.
Your receiving address must match the chosen cryptocurrency and network. For example, USDT can use ERC20, TRC20, BEP20 or Solana. Using the wrong address or network may result in lost funds. Additional blockchain confirmations may be needed before the funds appear in your wallet.
Yes. Log in through your browser on Android or iPhone and open the withdrawal section of the cashier. Your account and limits are the same as on desktop. Using a phone does not reduce processing time.
Request a withdrawal and follow its status in your account. If something is still pending, we can help.