Contact

Describe your issue as clearly as possible and include your username or the email address linked to your account. If you have received an error message, include its exact wording, the device you were using and a screenshot. Never include your password in a support request.

For payment issues, include the payment method, amount and time of the transaction. For a pending withdrawal, include the transaction number if you have one.

Your first point of contact is our support team. If they cannot resolve your issue, you can send a formal complaint to [email protected].

Send it from your registered email address. Include your username, the full name registered on your account, the reason for your complaint and the relevant dates and times. The subject line should contain «COMPLAINT» and the reason for your complaint.

You will receive a response within ten days of receipt of your complete complaint. Particularly complex cases may take longer.

You can request a break from gambling or self-exclusion by emailing [email protected]. Independent advice and assistance are available under Responsible Gambling.